Terms of service

Terms & Conditions

Last updated: [Insert Date]

Welcome to HLS, operated by AL MUSTAWA AL AALY E-TRADE, United Arab Emirates.

By accessing or purchasing from our store, you agree to the following Terms & Conditions.

1. General Use

HLS provides both stocked products and custom-sourced items based on customer requests. By placing an order, you confirm that all information provided is accurate and complete.

2. Eligibility

You must be at least 18 years old to use this website and make purchases.

3. Orders & Acceptance

All orders are subject to acceptance and availability.
Once an order is confirmed and payment is received, it is considered final and non-cancellable.

4. Pricing & Payments

We accept payments via:

  • Debit/Credit Cards

  • Apple Pay

  • Tabby

  • Tamara

Prices are subject to change without prior notice.

5. Product Conditions

Certain products may have specific conditions, limitations, or notes listed on their product pages.
These override general policies where applicable.

6. Delivery & Timeframes

Delivery timelines vary depending on the product type:

  • UAE stocked items: typically 1–3 days

  • Custom sourcing: may take up to 25 days or more

Delivery times are estimates only and depend on:

  • Product category (e.g. clothing, furniture, specialised items)

  • Supplier availability

  • Logistics conditions

Delays may occur due to force majeure, including but not limited to weather conditions, transport disruptions, or external operational issues.

7. Order Accuracy

Customers are responsible for ensuring that all order details are correct before confirmation.
We are not liable for errors provided by the customer.

8. Replacement Policy Reference

All purchases are subject to our Refund & Replacement Policy.
HLS operates a no-refund model.

9. Limitation of Liability

HLS shall not be held liable for indirect, incidental, or consequential damages resulting from product use, delays, or third-party service disruptions.

10. Governing Law

These Terms are governed by the laws of the Emirate of Sharjah and the United Arab Emirates.