Refund policy

At HLS, all sales are final.

1. No Refund Policy

We do not offer refunds under any circumstances.

2. Replacement Eligibility

We only provide replacements in the following cases:

  • Item arrives damaged

  • Incorrect item delivered

  • Manufacturing defect

3. Replacement Request Window

Requests must be made within 1–3 days of delivery.

4. Cost Responsibility

HLS will cover replacement costs if:

  • Item is damaged

  • Wrong item was sent

  • Manufacturing defect exists

Customer will cover costs if:

  • They change their mind after purchase

5. Non-Eligible Cases

Replacements will not be provided for:

  • Misuse or improper handling

  • Normal wear and tear

  • Minor variations (e.g. colour, texture, finishing differences)

  • Subjective claims such as “not as described”

6. Product-Specific Conditions

Certain items may have additional conditions listed on their product pages.
These conditions take precedence over this policy.

7. Inspection Requirement

Returned items must be in their original condition unless defective or damaged upon arrival.

8. Process

To request a replacement, contact:

Email: support@hlstore.ae
WhatsApp: 0503505348
Live chat available on the website